The Tipu Pilot Programme
is inviting registrations from those interested in piloting the beta version of the Tipu method of improvement
Basic Service Management is now available in Spanish
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Plus! The Standard+Case approach
A guide to the Standard+Case approach to service response.
Find out about Rob's other books.