BSM Resources

Here are some useful service management resources for you to use in your organisation.

In addition to the following resources, see also these major resources on this site:
BSM Checklists
The Standard+Case model for ticket handling
The Tipu Method of service improvement
The Kamu project for uniting DevOps and ITSM
and of course our book Basic Service Management

A basic service management model

Here is the simple service management model used in the book Basic Service Management:
Seven Practice Areas

A basic taxonomy for service records (tickets)

This is a taxonomy (a naming or categorising system) for the records you need to track when supporting services (the Respond practice area).

Resources for Basic Service Management

For the convenience of readers of the Basic Service Management book, here are the URL links and references from the book and other useful resources