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Basic Service Management is now available in Spanish

This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

Coming soon!

Plus! The Standard+Case approach

A guide to the Standard+Case approach to service response.

Find out about Rob's other books.

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Made in New Zealand by Rob England