This is pragmatic, real-world service management: the practices involved in running a business as seen from a services perspective.
We'd like to say 'simple' but service management can only simplified so far. “Make things as simple as possible, but not simpler.” So we say "Basic".
Service management is for anyone who provides a service, or who sells a product (because in this day and age all products had better come with service).
Here you will find
Checklists to guide you at critical times.
Templates and advice, including
Tipu, a method for Continual Service Improvement The
Standard+Case model of ticket management Direct: A policy framework... coming soon
As far as I can tell, there is no best practice policy framework in existence so I had to build one for my clients. Other
Resources we provide to help you with Basic Service Management.
Links to resources on the internet.
The book , an affordable 50-page description (paperback or digital) of how to provide services - any where, any industry.
Basic Service Management Supplementary pages for the book for specific industries or topics... coming soon.